Delivery & Returns

We’re based in Belgium and ship across the EU. Here's a simple breakdown of our delivery options and prices:

For EU shipping please allow 1-2 working days for delivery, however, we are able to arrange express delivery for an additional fee. Please note express delivery is only guaranteed if you place your order before the cut-off time. Cut-off time is 1 PM Monday to Thursday and 11 AM on Friday. Orders are not being dispatched on Saturdays, Sundays or Belgium National Holidays. Please always check the eta on the payment page.

We use a local shipping company and all bottles are shipped in specially designed packages that cushion each bottle to protect them from damage during shipping. The courier company will require a signature on delivery and all packages containing alcohol will require an adult over 18 to sign for the package. Please ensure that an adult is available to receive the package as the courier company will only make two delivery attempts before returning the package to us. Any packages returned to us due to failure to obtain an adult signature will be subject to an additional charge for re-shipment.

We take great care in checking any product we purchase and ensure that each bottle is pristine and unspoilt prior to shipping. If, however, a bottle should arrive in an imperfect condition, leaking or otherwise damaged we will offer a full refund, however, the cost of shipping is not refundable. All damaged goods must be returned within 14 days.

If your delivery address is outside the EU please be aware that you may be liable and therefore responsible for customs duties and charges in your country.

Group 1: Belgium, France, Germany, Netherlands, Luxembourg

  • Standard Delivery: Free (Orders over €120)
  • Standard Delivery (3-5 Working Days): €5.75 (Orders under €120)
  • Express Delivery (1-2 working days): €8.50

Group 2: Austria, Czechia, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden

  • Standard Delivery: Free (Orders over €120)
  • Standard Delivery (3-5 Working Days): €9.75 (Orders under €120)
  • Express Delivery (1-2 working days): €12.75

Returns

Problems with your order? Email us at sales@whiskyestate.com. Returns are accepted within 14 days of purchase, subject to terms and conditions here.